Privacy Policy

📋 Information We Collect

• ✓ Account: Name, email, phone, password (hashed)
• ✓ Orders: Shipping address, order history, payment metadata
• ✓ Usage: Pages visited, products viewed, cart contents
• ✓ Device: IP address, browser type, approximate location

⚖️ How We Use Your Data

• ✓ Process and deliver your orders
• ✓ Send order updates via SMS and email
• ✓ Provide customer support and warranty service
• ✓ Improve product recommendations and site UX
• ✓ Prevent fraud and abuse (with your consent)

🔐 Data Storage & Security

All personal data is stored securely. Payment information is processed by Razorpay and is never stored on our servers. Passwords are hashed using industry-standard algorithms (bcrypt on the backend). Firebase/Firestore data is encrypted in transit (TLS) and at rest.

🛡️ Your Rights (DPDPA 2023)

• ✓ Access: Request a copy of your personal data
• ✓ Correction: Update inaccurate information
• ✓ Erasure: Request deletion of your account and data
• ✓ Grievance: Contact our Data Protection Officer at dpo@vynox.com
• ✓ Nomination: Nominate another individual to exercise rights in case of death/incapacity

📤 Data Sharing

We share data only with: logistics partners (Shiprocket, Delhivery) for delivery; payment gateways (Razorpay) for transactions; and regulatory authorities if legally required. We never sell your data to third parties.

🍪 Cookies

We use essential cookies (cart, auth session) and optional analytics cookies (GA4, Meta Pixel). You can manage your preferences via the cookie banner shown on first visit, or anytime from this Privacy Policy page.